1. The Shipping Policy details the available shipping methods, processing times, and delivery expectations for orders placed on www.velpeau.com.
2. Please review the policy for estimated shipping times and applicable fees.  

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Q: Do you offer free shipping?

A: Yes. We offer free standard shipping on all orders over $35 within the contiguous United States.

Most countries in Europe, the Asia-Pacific region, and other selected destinations also qualify for free international shipping once the order amount meets the required threshold.

For certain regions such as Canada, Switzerland, Brazil, and South Africa, a small shipping fee may apply due to higher carrier costs.

All orders include tracking information, sent by email once shipped.

Q: How long does it take for your products to be delivered?

A: ①For U.S. orders, we ship via USPS Ground Advantage, typically delivered within 3–5 business days.

②For faster delivery, you can choose USPS Priority, which arrives within 1–3 business days.

③For international orders, delivery usually takes 7–20 business days, depending on your destination and local customs clearance.

Once your order ships, you’ll receive a tracking number to monitor its status.

1. The Returns & Exchanges Policy outlines the eligibility criteria, return process, and exchange guidelines for purchases made on www.velpeau.com.
2. Please review the policy to ensure your item qualifies before initiating a return or exchange.

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Q: What is your return and exchange process?

A: All after-sales requests are handled via our customer service email. To initiate a return or exchange, please contact us through the chat window on our official website or email our support team at: support@velpeau.com. Your message must include:

•Your order number (required for all requests)

•Reason for return/exchange (mandatory for returns)

•Photos as supporting evidence (recommended to expedite processing)

For purchases made on platforms other than our official website (velpeau.com), please contact the respective platform directly to process returns or exchanges.

Once our team verifies your request, we will:

1.Email you a return shipping label (for returns).

2.Notify you of the exchange shipment tracking number (for exchanges) via email.

Important: Returned items must pass our warehouse inspection. Only products meeting all eligibility criteria will qualify for a refund or replacement. Non-compliant items will be returned to you at your original shipping address.

Eligibility Requirements for Returns/Exchanges

1. Product Condition

•Items must retain original packaging, show no signs of use, and bear no usage marks or physical alterations.

•All labels, barcodes, and protective films must remain intact and undamaged.

2. Sterile/Hygiene-Related Products (Non-returnable and non-exchangeable)

•Includes but is not limited to:

•Hernia Belts

•Neck Braces

•Thumb Support Sleeves

•Walking Boots

•Certain Orthopedic Braces

3. Safety Seals

•Products with intact safety seals are required for return/exchange eligibility. Sealed packaging must not be broken.

4. Purchase Channel & Timeframe

•Only products purchased directly from velpeau.com are eligible.

•Returns must be requested within 30 days of receipt.

1. As part of our Terms of Service, outlines the accepted payment methods, security protocols, and guidelines for resolving payment issues during purchases on www.velpeau.com.
2. By using our website and making a purchase, you agree to comply with these terms.    
   

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1. The Privacy Policy, as part of our Terms of Service, explains how we collect, use, and protect your personal information when you visit www.velpeau.com.
2. By using our website, you consent to the data practices described in this policy.    

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1. All VELPEAU products come with a 30-day warranty from the date of delivery, covering defects in materials and workmanship.
2. This warranty ensures product reliability and customer satisfaction, providing assurance and peace of mind with every purchase.
3. For warranty inquiries or claims, don't hesitate to get in touch with us at support@velpeau.com.

Q: How long does it last?

A: The lifespan of our different products varies and is influenced by factors such as usage frequency, environment, and care methods. Under normal care conditions, most products can last 6–12 months. However, for products used more frequently or in harsher environments (e.g., high-intensity work or exposure to water/oil), increased wear and tear may shorten their lifespan.

Q: What should I pay attention to when caring for your products?

A: All our products are washable except for the VP0207 model. To maintain its quality and extend its lifespan, please adhere to the following washing guidelines:

1.Hand wash only, do not machine wash. Never put the product in a washing machine. Agitation and spinning can damage its supportive structure, Velcro straps, and elasticity.

2.Use lukewarm water (18–30°C).Avoid hot water, as it may damage the elastic fibers.

3.Opt for mild soap to preserve material integrity.