To initiate a return or exchange, please follow these steps to ensure your item is eligible:

• To be eligible for a return, ensure the following:

     1. Purchase Verification: All merchandise must be purchased from velpeau.com and returned within 30 days of delivery.

     2. Warranty Compliance: All returns must be made within the product's warranty period.

     3. Support Team Confirmation: Issues must be confirmed with a VELPEAU product expert using photos or videos for your refund request to be considered.

     4. Original Packaging: All items must be returned in their original packaging to qualify for refund or exchange. Used items are not eligible for return and exchange.

***Due to our compliance with Health and Safety regulations, we maintain strict inspection standards***

• If the item has been used, is missing parts, or does not meet our health and safety Return & Exchange criteria, the return will be rejected and return to buyer.

Return Policy：

We accept returns within 30 days of delivery.

1. Non-Defective Returns

(e.g., wrong purchase, incorrect size, or change of mind)

• Please contact support@velpeau.com before returning any item so we can provide return instructions and the correct warehouse address. Unauthorized returns may not be accepted.
• Customers are responsible for arranging and paying for return shipping.
• Customers must drop off the package at a USPS or UPS location to return it to our warehouse.
• Original shipping fees are non-refundable.

To help us process your return efficiently, please include the following information inside your return package:

• Order number
• Name used on the order
• Reason for return

Returns without this information may experience delays in processing.

2. Return Process

• Inspection

Returned items must be unused and in their original packaging

• Refund Issuance

Once approved, refunds will be issued to the original payment method

• Refund Timing

Refunds typically appear within 3–5 business days, depending on your bank

3. Return Timeframe

• The item must be shipped within 30 days of delivery.
• Returns not received within this time frame may be declined.

Exchange Policy：

• Eligibility for Exchange: Most items are eligible for exchange if you ordered the incorrect size or item, except for those that do not meet our Health and Safety Return and Exchange Criteria
• Condition Requirement: All items must be in new condition to qualify for an exchange.
• Exchange Fee: Exchanges may be subject to an exchange fee to cover additional shipping costs.
• Exchange Authorization: Please contact us at support@velpeau.com to obtain an Exchange Authorization.
• Faster Exchange Option: If you would like to receive your replacement item as quickly as possible, we recommend placing a new order for the desired item and returning the original item for a refund. This avoids the waiting time associated with return shipping and processing. Old orders will be processed according to the normal return policy.

1. Exchange Process

• Please contact support@velpeau.com to request an Exchange Authorization before returning any item.
• For exchanges, customers are responsible for return shipping costs. Once the returned item is received and processed, VELPEAU will cover the shipping cost for sending the replacement item.
• Customers must drop off the package at a USPS or UPS location to return it to our warehouse.
• Exchange requests must be made within 30 days of delivery.

Incorrect or Defective Items

If you receive a defective or incorrect item:

• Please contact us within 7 days of delivery
• Provide photos and your order number

We will review your case and provide a suitable resolution.

***Health and Safety Return & Exchange Criteria

To uphold the highest standards of safety and hygiene, VELPEAU implements rigorous health and safety criteria for accepting returned items. Here are the essential criteria that must be satisfied for a return to be considered:

• Product Condition: Products must be returned in their original packaging. We do not accept returns of used products due to strict hygiene and safety concerns. Items must be in their pristine original condition, showing no signs of use or tampering. This includes maintaining all labels, barcodes, and protective covers intact.
• Sterility and Hygiene: Products designed to be sterile or that require sanitary conditions must not be compromised. This category includes, but is not limited to, hernia belts, neck braces, thumb support sleeves, walking boots, and certain orthopedic braces.
• Safety Seals: To be eligible for a return or exchange, products equipped with safety seals must have the seals unbroken and fully intact.
• These criteria are in place to safeguard our customers and ensure that all products adhere to necessary safety standards before they are handled or reused. Any returned item failing to meet these standards will not be accepted for a return or exchange.

To ensure the safety, hygiene, and satisfaction of all our customers, certain items purchased from VELPEAU are not eligible for return or exchange. This policy includes, but is not limited to, the following categories:

• Personal Use Items: Products designed for close personal contact cannot be resold due to hygiene and safety concerns. Examples include compression garments, braces worn against the skin, and any other item intended for single-user use.
• Custom-Made Items: Any product that has been tailored or customized to fit the specific needs or preferences of an individual is not eligible for returns or exchanges. This includes items that have been adjusted for size, added features, or personalized in any way.
• Final Sale Items: Products marked as final sale or non-returnable at the time of purchase will not be accepted for returns or exchanges. This is often indicated on the product description page and at checkout.

****Please review product descriptions carefully before purchasing to understand if a product is subject to these return & exchange restrictions.

For questions or concerns regarding Returns & Exchanges Policy

please contact us at Email: support@velpeau.com

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