Shipping Policy

USA Orders & Shipping

Our products are shipped within 1-3 Days using the following carriers: USPS, FedEx & DHL.

International Orders & Shipping,Please allow 1-2 weeks for delivery

ABOUT SHIPPING ADDRESS:
Your billing and mailing address had better be a complete match. If it's not a complete match you may be asked to verify your order. Fraudulent transactions will be cancelled.
Please make sure your address is correct (Please write your complete address includes Apt# Street City and State.The loss caused by incomplete address or incorrect address will be covered by customers) and updated before your package is shipped. Once shipped you'll be responsible to contact the shipping company to make changes to your order.
Additional shipping charges caused by address modification or special address which do not include in Free Shipping Service will be paid by customers.
For delivering successfully, we suggest you leave your mobile number and recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
For express service, DHL will only accept shipments to a valid street address.


Payment of additional duties and taxes may be required before your order is released from customs, depending on the delivery address.

To return your product, please feel free to get in touch with our customer service (service@velpeau.com) for your particular country.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you have any questions for that, please feel free to get in touch with our customer service (service@velpeau.com) for your particular country.